This explains the procedures every dealer, repair facility, or customer must follow to receive warranty authorization. It is the goal of Excellance to provide the service to get your unit repaired and taken care of in a prompt and friendly manner.
| I. |
The problem must be identified. |
| II. |
Complete the proper paperwork and obtain an estimate for repair and/or the part(s) needed for repair. Fax to (256) 772-8792, to the attention of Warranty. |
| III. |
Upon receipt of the above, Excellance's representative will:
1. Contact you to confirm receipt of your warranty claim.
2. Review paperwork and ensure all information is complete.
3. Review the claim to ensure that it is covered under warranty.
4. Provide either verbal or written authorization of claim to you.
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| IV. |
It is the goal of Excellance to complete this process within 24 hours of receipt of your claim. This can only happen if your claim is complete when submitted.
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| V. |
Once the warranty claim has been approved by Excellance, a warranty authorization number will be issued and work may begin to repair the vehicle.
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| VI. |
After the repair work has been completed, the bill must be sent to Excellance with the warranty authorization number attached. If the warranty authorization number
is not attached, your payment may be delayed.
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| VII. |
When Excellance receives the repair bill, it is referenced against our files and is submitted to accounting for payment to you of your repair facility (please specify which).
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